Eptura Status

Visitor - S3 - Multiple Daily Summary Emails Being Sent

Monitoring - The issue causing multiple daily summary emails has been identified, and a resolution has been applied. Duplicate scheduler entries created during a previous clustering change have been cleaned up, and new duplicates are no longer being generated.

Email delivery is now functioning as expected. We will continue to monitor to ensure ongoing stability.

Thank you for your patience.
Feb 12, 2026 - 16:38 UTC

Update - We have been informed that some customers are not receiving daily summary emails. Our Engineering team has deployed another fix and is actively monitoring the current state.

We will continue to observe performance and provide further updates as needed.

Next scheduled update: 12 February 2025
Feb 11, 2026 - 16:32 UTC

Update - Our engineering team has deployed a fix and is in the process of validating it. We are closely monitoring the system to confirm that the issue is fully addressed.
We will continue to observe performance and share further updates as needed.

Next scheduled update: 12 February 2025
Feb 11, 2026 - 08:59 UTC

Identified - Some customers may receive multiple daily summary emails for the same location. The issue does not impact application functionality or data. Our engineering team has identified the cause, and a fix is in progress. As a temporary workaround, daily summary emails can be disabled from profile notification settings.

Next Update: 9:00 AM UTC
Feb 10, 2026 - 15:29 UTC

Eptura Asset Operational

Eptura Engage Operational

APIs Operational

Desk Screens Operational

Device Hub Operational

Exchange Sync Operational

M365 Integration Operational

Mobile App Operational

Outlook Add-In Operational

Room Screens Operational

SCIM Operational

Web Application Operational

Eptura Visitor Operational

Access Control Operational

Admin Dashboard Operational

APIs / Webhook Operational

Check in / LogBook Operational

Emergency Lists Operational

Integrations Operational

Kiosk Operational

Mobile App Operational

Notifications Operational

Printer / Printing Operational

User provisioning Operational

SAML Sign On Operational

Eptura Workplace Operational

Archibus by Eptura Operational

Serraview by Eptura Operational

Space Planning Operational

Core Services Operational

Engage Operational

Insights Operational

Public API Operational

SV Live / Locator Operational

Advanced Imports Operational

Floorplan Operational

Reports Operational

SFTP Operational

Hippo Operational

SpaceIQ Operational

Teem Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 16, 2026

No incidents reported today.

Feb 15, 2026

[Engage Cloud] Scheduled Product Release Notification.

Completed - The scheduled maintenance has been completed.
Feb 15, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 00:00 UTC

Scheduled - Scheduled Release Date: February 14, 2026

As part of our regular maintenance and release cycle, we will be deploying an update to Engage on February 14, 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page.
https://knowledge.eptura.com/Engage/Whats_New/Eptura_Engage_Cloud
Feb 13, 11:05 UTC

Feb 14, 2026

Feb 13, 2026

ASSET - Application not loading

Resolved - Our engineers have confirmed that the issue has been fully resolved.

We performed a roll‑back to the previous version after the latest scheduled deployment failed.

Planning is now underway to prepare a corrected version of the update, and our teams are validating the changes to ensure a smooth redeployment.

We will share the new deployment timeline as soon as it is finalized.

We appreciate your patience and understanding while we worked through this situation.
Feb 13, 22:01 UTC

Update - System performance has stabilized following maintenance activities.

As part of our mitigation steps, we reverted to a previously stable version to restore normal behavior. The platform is operating as expected, and we are not observing any further impact at this time.

We will continue to monitor the system to ensure ongoing stability and will provide updates if necessary.

Thank you for your patience.
Feb 13, 07:10 UTC

Update - We are continuing to actively monitor the system following today's issue.
Earlier today, the scheduled deployment did not complete successfully, and we initiated a rollback to the previous stable version.
At this time, the system is functioning normally and we are not seeing any further reports of problems.
We will continue monitoring and provide additional updates if needed.

Thank you for your patience as we worked to resolve this
Feb 12, 20:31 UTC

Monitoring - We have implemented a fix for the issue and are now in the Monitoring Phase.

Thank you for your patience as we work to confirm full resolution.

Our next update will be at 19:00 UTC
Feb 12, 18:27 UTC

Identified - Our engineering team has identified the root cause of the issue and successfully deployed a hotfix to the production environment.
If you are still experiencing problems accessing the application, you may need to perform a hard refresh in your browser. This will clear cached content that may still be attempting to connect to a small number of servers we have temporarily isolated.

Hard Refresh Instructions:
Windows / Linux: Ctrl + Shift + R or Ctrl + F5
Mac: Command (⌘) + Shift + R
Thank you for your patience while we worked to resolve this issue.
Feb 12, 16:38 UTC

Update - Our Engineering team has reported that main servers are coming back online, however not all systems are fully restored.
At this time, BI components remain unavailable for some instances, and the team is actively working to bring them back online.

We will share an update as soon as these components are fully confirmed functional.

In the meantime, we are closely monitoring progress and will provide our next update by 15:00 UTC
Feb 12, 15:47 UTC

Update - Our Engineering team has applied initial fixes and is continuing to work on additional solutions to fully resolve the issue. While some servers are coming back online, not all systems are fully restored. At this time, BI components remain unavailable, and the team is actively working to bring them back online. We will share an update as soon as these components are usable again.

In the meantime, we are closely monitoring progress and will provide our next update by 09:45 AM CST.
Feb 12, 14:50 UTC

Update - Our Engineering team is in the process of rolling back the most recent update to address the ongoing issue. This rollback is currently underway, and once it is complete, we will confirm whether the system has been restored and is available for use. The team is closely monitoring the rollback procedure to ensure stability and minimize disruption.

We will provide our next update by 08:45AM CST.

Thank you for your patience as we work to resolve this issue.
Feb 12, 13:42 UTC

Investigating - We are currently experiencing an issue where the application is failing to load, resulting in a blank screen for users attempting to log in. Our Engineering team has been engaged and is actively investigating the root cause. They are reviewing system components and monitoring performance to identify and resolve the issue as quickly as possible.
In the meantime, we will continue to closely track the situation and provide timely updates to keep you informed of progress.
Feb 12, 12:52 UTC

Feb 12, 2026

Eptura - Visitor - S2 - System Performance Issues

Resolved - The issue has been fully resolved, and all Eptura Visitor services are now fully restored and operating normally.

System performance has stabilized across all components, with no further impact observed. Our teams will continue standard monitoring to ensure ongoing stability.

A Root Cause Analysis (RCA) will be published within 10 days.

Thank you for your patience.
Feb 12, 13:56 UTC

Update - Monitoring indicates that services are performing normally following the maintenance activity. APIs remain stable with no broader impact detected.

We will continue to monitor system performance and provide updates if required.

Thank you for your patience.
Feb 11, 08:40 UTC

Update - The scheduled database maintenance has been completed successfully. Post-maintenance monitoring indicates that API performance is stable, with no widespread impact observed.

We will continue to closely monitor API response times and system performance and will provide updates if any issues are detected.

Thank you for your patience.
Feb 10, 09:54 UTC

Monitoring - We are currently monitoring an issue where a small percentage of API calls may experience brief and inconsistent spikes in response time, which can result in temporary slowness. To mitigate this, we have scaled API capacity, deployed targeted fixes, and are continuing database query and index optimizations.

Scheduled Maintenance:
Database maintenance is planned for February 7, 2026, from 10:00 AM to 1:00 PM IST. During this window, users may experience slowness with check-in, check-out, and login on the kiosk and mobile app.

We will continue to monitor closely and provide updates as needed.
Feb 6, 16:19 UTC

Asset - Scheduled Product Release Notification

Completed - The scheduled maintenance has been completed.
Feb 12, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 09:00 UTC

Scheduled - Scheduled Release Date: Feb 12 2026

As part of our regular maintenance and release cycle, we will be deploying an update to Asset on February 12, 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance (adjust this wording as needed).

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Asset/Product_Updates
Feb 6, 23:15 UTC

Feb 11, 2026

Feb 10, 2026

Feb 9, 2026

Serraview Engage - Scheduled Product Release Notification February 8, 2026

Completed - The scheduled maintenance has been completed.
Feb 9, 00:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 23:16 UTC

Scheduled - Scheduled Release Date: February 8, 2026

As part of our regular maintenance and release cycle, we will be deploying an update to Serraview Engage on February 8, 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Serraview/What's_New/Engage/2026_February_Engage_Product_Release
Feb 4, 23:19 UTC

Feb 8, 2026

Feb 7, 2026

No incidents reported.

Feb 6, 2026

Feb 5, 2026

Eptura - Visitor - S2 - System Performance Issues

Resolved - Following a period of monitoring, the issue has now been fully resolved.

System performance has stabilized, and all services are operating as expected. No further user impact is anticipated at this time.

Our teams will continue standard monitoring to ensure ongoing stability. If you continue to experience any issues, please contact Support by opening a case, and we will assist you accordingly.

Thank you for your patience and understanding while we worked toward resolution.
Feb 5, 09:19 UTC

Update - The planned hotfix deployment has now been fully completed. Both hotfixes have been successfully applied, and post-deployment sanity testing has been completed.

Authentication services are functioning as expected, and users are able to log in successfully. Following the deployment, we observed a temporary increase in response times, which is expected behavior during stabilization. Performance has been steadily improving, and system metrics indicate recovery is in progress.

Our teams continue to closely monitor the platform to ensure performance returns to normal levels and remains stable. At this time, no further user impact is expected.

Thank you for your patience and continued support.
Feb 4, 14:00 UTC

Monitoring - The required hotfixes have now been successfully applied, and initial validation and sanity testing have been completed. We’re seeing positive signs, with platform performance and response times continuing to improve.

At this stage, the platform is stable, and we’ve moved into a monitoring phase to ensure performance continues to remain consistent. While most users should see normal behaviour, we’ll continue to keep a close watch to quickly address any anomalies if they arise.

We’ll provide a further update if anything changes, or once we’re confident the issue is fully resolved.

Thank you for your continued patience and understanding.
Feb 4, 07:48 UTC

Identified - We are currently awaiting an additional hotfix from Engineering, which will be deployed together with a previously delivered fix. Bundling these updates helps minimize user impact, as applying them individually could result in temporary performance degradation.

In the meantime, we continue to actively monitor the platform. While response times have shown periods of improvement, some users may still encounter intermittent slowness until the remaining fix is applied and overall stability is restored.

We will share the next update as soon as the second hotfix is available and implementation is complete.

Thank you for your continued patience.
Feb 4, 01:00 UTC

Update - Our teams continue to actively work on the performance degradation impacting the Visitor system.

We are currently waiting on an additional hotfix from engineering, which will be applied together with a previously received fix. These updates are being bundled to minimize user impact, as applying them individually can temporarily affect system performance.

In the meantime, we are closely monitoring the platform. While response times have shown periods of improvement, users may still experience intermittent slowness until the remaining fix is applied and stability is fully restored.

We will provide the next update as soon as the second hotfix is available and implementation is completed.

Thank you for your continued patience.
Feb 3, 18:13 UTC

Investigating - We have received reports of performance issues impacting the Visitor system. Users may experience slow page load times and delays in certain workflows. Our engineering teams are actively investigating the root cause and have already identified an area contributing to the degraded performance.

We have begun applying a fix, and initial observations show improving response times. However, during the implementation of this fix, users may continue to experience intermittent performance issues for approximately the next 30 minutes.

We are closely monitoring system behavior to ensure full and sustained recovery.
Feb 3, 13:18 UTC

Feb 4, 2026

Feb 3, 2026

Eptura Engage Microsoft 365 Integration - Scheduled Product Release Notification

Completed - The scheduled maintenance has been completed.
Feb 3, 09:00 UTC

Scheduled - Scheduled Release Date: January 25, 2026

As part of our regular maintenance and release cycle, we will be deploying an update to Eptura Engage Microsoft 365 Integration on January 25, 2026. This release focuses on some enhancements and general maintenance for stability.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page.

https://knowledge.eptura.com/Engage/Whats_New/Eptura_Engage_and_Microsoft
Jan 19, 11:01 UTC

Feb 2, 2026

No incidents reported.