Eptura Status

S2 - SiQ - Delayed or Missing Verification Emails and Password Reset Notifications

Investigating - We are currently investigating an issue where some customers may not receive verification codes or password reset emails when accessing the SiQ mobile app or resetting their password.

Our email provider confirms that these messages are being successfully delivered; however, in some cases, emails may be filtered by spam or junk folders before reaching your inbox.

Our teams are actively working with our email provider to resolve this issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Our next update will be provided 2:15 AM UTC
Apr 02, 2026 - 22:20 UTC

Eptura Asset Operational

Eptura Engage Operational

APIs Operational

Desk Screens Operational

Device Hub Operational

Exchange Sync Operational

M365 Integration Operational

Mobile App Operational

Outlook Add-In Operational

Room Screens Operational

SCIM Operational

Web Application Operational

Eptura Visitor Operational

Access Control Operational

Admin Dashboard Operational

APIs / Webhook Operational

Check in / LogBook Operational

Emergency Lists Operational

Integrations Operational

Kiosk Operational

Mobile App Operational

Notifications Operational

Printer / Printing Operational

User provisioning Operational

SAML Sign On Operational

Eptura Workplace Operational

Archibus by Eptura Operational

Serraview by Eptura Operational

Space Planning Operational

Core Services Operational

Engage Operational

Insights Operational

Public API Operational

SV Live / Locator Operational

Advanced Imports Operational

Floorplan Operational

Reports Operational

SFTP Operational

Hippo Operational

SpaceIQ Degraded Performance

Teem Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 2, 2026

Unresolved incident: S2 - SiQ - Delayed or Missing Verification Emails and Password Reset Notifications.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

S2 - Serraview - Intermittent Delays Navigating Serraview

Resolved - We are pleased to confirm that the issue has now been resolved following the successful deployment of the hotfix across all regions and services are operating as expected.

If you continue to experience any issues, please update your existing case or raise a new one and our team will prioritise it accordingly.

We sincerely appreciate your patience and understanding while we worked to restore normal operations. A detailed Root Cause Analysis will be published within the next 10 business days.

Thank you for your continued trust and partnership.
Mar 31, 09:11 UTC

Update - The hotfix has now been redeployed across all regions, and services are currently stable. We remain in the monitoring phase and continue to closely observe system performance to ensure consistency.

Our teams are actively reviewing ongoing cases to confirm that the issue has been fully resolved. We request you to please validate from your end and confirm on your existing case. If you continue to experience any issues, please update the case or raise a new one, and we will prioritise it accordingly.

We will continue to keep you informed as we progress.

Thank you for your continued cooperation.
Mar 30, 09:57 UTC

Monitoring - We have successfully redeployed the hotfix to all US customers, and impacted systems are now fully operational. We are now transitioning back into a monitoring phase and will continue to closely monitor system performance throughout the evening to ensure continued stability.

Our Support team will also maintain proactive outreach on any related cases to ensure every customer is fully supported.

We sincerely appreciate your patience and understanding as we worked through this disruption. Thank you for your partnership.
Mar 26, 21:04 UTC

Investigating - Following our post‑deployment monitoring, we have observed continued intermittent slowness and delays for some customers. As a result, we are moving this incident back into an Investigating phase while our engineering teams work to identify the underlying cause and drive a full resolution.

We sincerely apologize for the ongoing disruption and appreciate your patience as we continue working to restore optimal performance. Additional updates will be shared here as they become available.
Mar 26, 17:08 UTC

Update - Post deployment of the hotfix, both UAT and Production environments continue to remain stable with no further issues observed. Validation checks, both internal and external, indicate that the impacted functionality is working as expected.

We will continue to monitor the environments closely and review associated support cases to ensure full recovery for all impacted customers. Further updates will be shared if any anomalies are identified.

Thank you for your continued patience.
Mar 26, 08:50 UTC

Update - Our monitoring of the UAT and Production environment continues to show stable performance following the hotfix deployment. Internal and external checks continue to confirm that the affected functionality is operating as expected, and no new issues have been observed.

Our team will proceed with additional validation throughout the evening and will continue reviewing related support cases to ensure all impacted customers are fully restored.

We appreciate your patience and will provide another update if any unexpected behavior arises.
Mar 25, 23:14 UTC

Monitoring - A hotfix has been successfully deployed to the Production environment and has passed initial validation. With the deployment now complete, we have transitioned this incident into a monitoring phase to ensure continued stability and expected functionality.

Our team will be reviewing the environment closely and will follow up on the respective cases to confirm that all impacted functionality has been fully restored.

Thank you for your continued patience while we worked toward an expedited resolution.
Mar 25, 16:49 UTC

Update - A hotfix has been successfully validated in the UAT environment and we are now proceeding with deployment to the Production environment.

We will share a further update once the deployment is complete. Following this, we will reach out on the respective cases to confirm functionality.

Thank you for your continued patience while we work towards an expedited resolution.
Mar 25, 09:29 UTC

Update - A hotfix has been developed to address this issue and is currently undergoing testing. Once validation is complete, the fix will be deployed to the Production environment.

We will share further updates as more definitive information becomes available. Thank you for your continued patience.
Mar 24, 14:08 UTC

Identified - We have identified the root cause of the issue impacting navigation and data loading within Serraview.

The behaviour is related to session handling, which may result in users experiencing errors or being required to refresh or re-login during usage.

Our Engineering team is actively prioritising a hotfix to address this and restore a seamless user experience.

In the meantime, a browser refresh or re-login may help restore normal functionality.

We will continue to share updates as we make progress, with the hotfix being treated as a priority. Thank you for your continued patience.
Mar 24, 08:55 UTC

Update - We are continuing to investigate intermittent issues affecting navigation and data loading within Serraview, particularly across the Reporting and Spaces modules. Users may experience delays, unresponsive pages, or errors that are temporarily resolved upon refreshing the browser.

Our Engineering team is actively working to identify the underlying cause and assess the full scope of impact across environments.

We will share further updates as soon as more definitive information becomes available. Thank you for your continued patience.
Mar 24, 05:12 UTC

Update - Our engineering teams continue to investigate the disruption with intermittent errors navigating Serraview, primarily in the reporting module in both Production and UAT environments.

We appreciate your patience as we work to identify the root cause.

We will provide our next update by 03:31 AM UTC (10:31 PM CDT).
Mar 23, 23:31 UTC

Investigating - We are currently investigating an issue with intermittent errors navigating Serraview, primarily in the reporting module in both Production and UAT environments.

Our Engineering team is actively working to determine the root cause of the disruption and assess its impact.

We will provide our next update by 11:10 PM UTC (6:10 PM CDT).

Thank you for your patience as we work to resolve this issue.
Mar 23, 19:10 UTC

Mar 30, 2026

Mar 29, 2026

[Eptura Cloud] - Scheduled Product Release Notification

Completed - The scheduled maintenance has been completed.
Mar 29, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:00 UTC

Scheduled - Scheduled Release Date: March 28, 2026

As part of our regular maintenance and release cycle, we will be deploying an update to Engage on March 28, 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page.
https://knowledge.eptura.com/Engage/Whats_New/Eptura_Engage_Cloud
Mar 23, 13:37 UTC

Mar 28, 2026

Mar 27, 2026

Eptura Asset - Scheduled Product Release Notification March 26th 2026

Completed - The scheduled maintenance has been completed.
Mar 27, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 00:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 26, 22:30 UTC

Scheduled - As part of our regular maintenance and release cycle, we will be re-releasing the update to Asset on March 5th 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Asset/Product_Updates
Mar 25, 22:08 UTC

Mar 26, 2026

Eptura Workplace - Scheduled Product Release Notification

Completed - The scheduled maintenance has been completed.
Mar 26, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 03:00 UTC

Scheduled - Scheduled Release Date: March 26, 2026 UTC 4 AM (March 25th 10 PM CST)

As part of our regular maintenance and release cycle, we will be deploying an update to Eptura Workplace on March 26, 2026 UTC 4 AM (March 25th 10 PM CST). This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page.

https://knowledge.eptura.com/Workplace/App_Updates
Mar 18, 15:20 UTC

Mar 25, 2026

S2 Eptura Asset - Intermittent Interruptions or Delays

Resolved - Over the past several days, we have not observed any further instances of the server connection error previously reported. Additionally, we have not received any new customer reports indicating the issue is continuing.
As service has remained stable and no further disruptions have been detected, we will be moving this incident into the Resolved phase.
Thank you for your patience while we monitored the situation.
Please remain subscribed to this page to receive any future updates automatically.
Mar 25, 14:06 UTC

Update - Our engineering teams continue to make progress on resolving the server connection issues currently impacting some users.
We have implemented several adjustments and improvements over the past week, which have resulted in increased stability for many customers.
While these changes have helped reduce the frequency of connection disruptions, additional work is still required to fully restore optimal performance. The teams are actively developing long‑term, permanent solutions that include code-level improvements and additional server deployments to enhance overall reliability and scalability.
We will continue to provide updates as work progresses. Thank you for your patience while we work to fully resolve this issue.
Mar 23, 16:58 UTC

Update - We have not observed any further occurrences of the issue that previously impacted Eptura Asset performance.

The environment remains stable, with the automated recovery mechanism effectively handling any spikes in activity.

Our engineering team continues to work on a long-term solution to address the root cause and prevent recurrence. We will share further updates as progress is made.

Thank you for your continued patience.
Mar 23, 09:01 UTC

Update - Over the past 24 hours, we have not observed any further occurrences of the issue that previously impacted Eptura Asset performance.

The automated recovery mechanism implemented by Eptura designed to respond when server thread counts spike has been functioning as expected and has successfully stabilized the environment.

At this time, we continue to work closely with the Eptura Asset Engineering team. They are still developing a preventive, long‑term fix to address the underlying root cause and permanently eliminate the risk of recurrence.
We will provide additional updates as soon as engineering delivers the preventive solution or if conditions change.
Thank you for your patience.
Mar 20, 17:48 UTC

Update - We are continuing to investigate reports of intermittent connection issues affecting some users. You may experience brief disruptions when attempting to connect to the service.

Our teams are actively monitoring system performance and working to identify the underlying cause. Automation and recovery mechanisms remain in place to reduce service impact while we continue to work toward a permanent resolution.

We will provide the next update as soon as more information becomes available.
Thank you for your patience and understanding.
Mar 19, 15:25 UTC

Monitoring - The application is now stable and operating as expected. We will continue to monitor the situation. If you experience any issues, please reach out to Support via your existing case or raise a new one.

Thank you for your patience and understanding.
Mar 19, 10:05 UTC

Update - Our Infrastructure and Engineering teams are continuing to work to identify the underlying cause and implement a fix as quickly as possible.
At this time, you may notice slow load times or degraded functionality within the platform. We understand the impact this may have on your operations and sincerely apologize for the disruption.
Further updates will be provided here as soon as more information becomes available.
Thank you for your patience while we work to restore full performance.
Mar 18, 22:55 UTC

Update - We are continuing to observe intermittent 503 errors today.

Our alerting systems are actively firing, and our teams are closely monitoring the situation while addressing issues as they arise.

We are currently reviewing application logs to identify the underlying cause and are working toward a permanent resolution.

Additional updates will be provided as soon as more information becomes available.
Thank you for your patience.
Mar 18, 14:28 UTC

Update - Our Infrastructure and Engineering teams are actively collaborating to identify the underlying cause and implement a fix as quickly as possible.
At this time, you may notice slow load times or degraded functionality within the platform. We understand the impact this may have on your operations and sincerely apologize for the disruption.
Further updates will be provided here as soon as more information becomes available.
Thank you for your patience while we work to restore full performance.
Mar 17, 23:08 UTC

Investigating - We are currently investigating an issue where some customers are experiencing delays or intermittent interruptions when accessing Eptura Asset modules.
Our infrastructure team is actively working to identify the root cause and restore full functionality as quickly as possible.
We will provide an update as soon as more information becomes available.
Thank you for your patience.
Mar 17, 16:02 UTC

Mar 24, 2026

Mar 23, 2026

Mar 22, 2026

Serraview - Scheduled Maintenance - US Firewall

Completed - The scheduled maintenance has been completed.
Mar 22, 06:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 05:30 UTC

Scheduled - As part of our ongoing efforts to enhance security, resilience, and platform stability, we will be performing a scheduled upgrade of the Palo Alto firewall to the latest supported version.

Maintenance Window:
Start Time: March 22,2026, 05:30 UTC
Estimated Duration: 1 hour

Components Affected (US PROD):
Core Services
Engage
Insights
Automation Imports
SV Live / Locator

During this maintenance window, the services listed above may be temporarily unavailable. We recommend planning accordingly.

We appreciate your understanding as we work to improve the reliability and performance of our platform.
Mar 17, 14:23 UTC

Serraview - Scheduled Product Release Notification

Completed - The scheduled maintenance has been completed.
Mar 22, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 02:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 17, 14:12 UTC

Scheduled - Scheduled Release Date: March 21, 2026

As part of our regular maintenance and release cycle, we will be deploying an update to Serraview on March 21, 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Serraview/What's_New/Serraview/2026_March_Serraview_Product_Release
Mar 16, 23:30 UTC

Mar 21, 2026

Mar 20, 2026

Mar 19, 2026