S2 - SiQ - Delayed or Missing Verification Emails and Password Reset Notifications

Incident Report for Eptura

Investigating

We are currently investigating an issue where some customers may not receive verification codes or password reset emails when accessing the SiQ mobile app or resetting their password.

Our email provider confirms that these messages are being successfully delivered; however, in some cases, emails may be filtered by spam or junk folders before reaching your inbox.

Our teams are actively working with our email provider to resolve this issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Our next update will be provided 2:15 AM UTC
Posted Apr 02, 2026 - 22:20 UTC
This incident affects: SpaceIQ.
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