[Eptura Engage Cloud] - Scheduled Product Release Notification
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 2026 - 00:00 UTC
Scheduled - Scheduled Release Date: August 22nd 2026

As part of our regular maintenance and release cycle, we will be deploying an update to Eptura Engage Cloud on August 22nd 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page: https://knowledge.eptura.com/Engage/Whats_New/Eptura_Engage_Cloud/August_2026_Eptura_Engage_Cloud_Product_Release
Aug 22, 2026 00:00 - Aug 23, 2026 16:00 UTC
Eptura Asset Operational
Eptura Engage Under Maintenance
APIs Under Maintenance
Desk Screens Under Maintenance
Device Hub Under Maintenance
Exchange Sync Under Maintenance
M365 Integration Under Maintenance
Mobile App Under Maintenance
Outlook Add-In Under Maintenance
Room Screens Under Maintenance
SCIM Under Maintenance
Web Application Under Maintenance
Eptura Visitor Operational
Access Control Operational
Admin Dashboard Operational
APIs / Webhook Operational
Check in / LogBook Operational
Emergency Lists Operational
Integrations Operational
Kiosk Operational
Mobile App Operational
Notifications Operational
Printer / Printing Operational
User provisioning Operational
SAML Sign On Operational
Eptura Workplace Operational
Archibus by Eptura Operational
Serraview by Eptura Operational
Space Planning Operational
Core Services Operational
Engage Operational
Insights Operational
Public API Operational
SV Live / Locator Operational
Advanced Imports Operational
Floorplan Operational
Reports Operational
SFTP Operational
SpaceIQ Operational
Teem Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 22, 2026

Unresolved incident: [Eptura Engage Cloud] - Scheduled Product Release Notification.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

Eptura ASSET Germany West Central Scheduled Release Notification Aug 20th 2026
Completed - The scheduled maintenance has been completed.
Aug 20, 08:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 07:30 UTC
Scheduled - Scheduled Release Date: August 20th 2026

As part of our regular maintenance and release cycle, we will be releasing the update to Eptura Asset on August 20th 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Asset/Product_Updates
Aug 20, 02:30 UTC
Eptura Asset - Scheduled Product Release Notification
Completed - The scheduled maintenance has been completed.
Aug 20, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 07:30 UTC
Scheduled - Scheduled Release Date: August 20th 2026

As part of our regular maintenance and release cycle, we will be releasing the update to Eptura Asset on August 20th 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Asset/Product_Updates
Aug 20, 07:30 UTC
Eptura Workplace - Scheduled Product Release Notification
Completed - The scheduled maintenance has been completed.
Aug 20, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 03:00 UTC
Scheduled - Scheduled Release Date: August 20, 2026, UTC 3 AM (August 19th 10 PM CST)

As part of our regular maintenance and release cycle, we will be deploying an update to Eptura Workplace on August 20, 2026, at 3 AM UTC (August 19th, 10 PM CST). This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Workplace/App_Updates
Aug 12, 15:05 UTC

Aug 19, 2026

Eptura Visitor - S2 - ACS Integrations - Visitor Access Level Updates
Resolved - Service has been fully restored following the rollback of recent changes related to the Access Control System (ACS) integration and the restart of affected routing services. Post-change validation confirmed that impacted workflows are operating normally.

Thank you for your patience while we worked to resolve this issue.
Aug 19, 12:17 UTC
Monitoring - We have implemented a mitigation and are seeing signs of recovery. The affected service is becoming available again for customers.
Engineering has completed the rollback and is now monitoring the environment closely to confirm stability and ensure service continues to recover.
We know this disruption may have impacted your operations and appreciate your patience while we worked to address the issue. Next update will shared by 12:15 UTC.
Aug 19, 10:16 UTC
Investigating - We are currently investigating an issue affecting ACS integrations that may prevent updates to Visitor Access Levels from being applied successfully. The issue was identified at approximately 04:10 UTC, and our teams are actively working to determine the root cause and restore normal functionality.
We will provide additional updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.
Aug 19, 09:31 UTC

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

Serraview- Scheduled Product Release Notification
Completed - The scheduled maintenance has been completed.
Aug 9, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 02:00 UTC
Scheduled - Scheduled Release Date: Saturday, August 8, 2026

As part of our regular maintenance and release cycle, we will be deploying an update to Serraview on Saturday, August 8, 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page: https://knowledge.eptura.com/Serraview/What%27s_New/Whats_Next
Aug 3, 19:22 UTC

Aug 8, 2026

Serraview - Scheduled Maintenance- PAN-OS Upgrade | Production Firewalls
Completed - The scheduled maintenance has been completed.
Aug 8, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 04:30 UTC
Scheduled - As part of our ongoing efforts to maintain platform performance, resilience, and long-term stability, we will be performing a scheduled PAN-OS upgrade on firewall infrastructure supporting our production environment. This maintenance is part of our standard life cycle management practices and helps ensure the continued reliability and supportability of platform services.

Maintenance Window
• Start: August 8, 2026, 04:30 UTC
• Expected End: August 8, 2026, 09:30 UTC
• Duration: Up to 5 hours

Impact
• Serraview production instances may experience intermittent disruption to automated imports, SFTP services, and WUSCOM serverconnectivity during the maintenance window.
• Any service impact is expected to be limited to brief periods during firewall restarts, typically lasting up to 25-35 minutes foraffected services.
• Maintenance activities will be performed in stages to help minimize customer impact.

This maintenance is being performed as part of our ongoing platform operations and infrastructure management program to support the reliability, availability, and overall health of the production environment. No data loss is expected as part of this activity.

Service will be fully restored upon completion of the maintenance, and this page will be updated should there be any changes to the schedule.
Aug 7, 12:42 UTC
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