All Systems Operational

Eptura Asset Operational
Eptura Engage Operational
APIs Operational
Desk Screens Operational
Device Hub Operational
Exchange Sync Operational
M365 Integration Operational
Mobile App Operational
Outlook Add-In Operational
Room Screens Operational
SCIM Operational
Web Application Operational
Eptura Visitor Operational
Access Control Operational
Admin Dashboard Operational
APIs / Webhook Operational
Check in / LogBook Operational
Emergency Lists Operational
Integrations Operational
Kiosk Operational
Mobile App Operational
Notifications Operational
Printer / Printing Operational
User provisioning Operational
SAML Sign On Operational
Eptura Workplace Operational
Archibus by Eptura Operational
Serraview by Eptura Operational
Space Planning Operational
Core Services Operational
Engage Operational
Insights Operational
Public API Operational
SV Live / Locator Operational
Advanced Imports Operational
Floorplan Operational
Reports Operational
SFTP Operational
Hippo Operational
SpaceIQ Operational
Teem Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 20, 2026

No incidents reported today.

May 19, 2026

No incidents reported.

May 18, 2026
TEEM - Scheduled Product Release Notification
Completed - The scheduled maintenance has been completed.
May 18, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 05:30 UTC
Scheduled - Scheduled Release Date: May 18, 2026

As part of our regular maintenance and release cycle, we will be deploying an update to TEEM on May 18, 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

Detailed release notes, including a full summary of changes and new features, will be available on the release date via the "What’s New" page. https://knowledge.eptura.com/Teem/Whats_New
May 12, 14:26 UTC
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026
[Eptura Engage Cloud] - Scheduled Product Release Notification
Completed - The scheduled maintenance has been completed.
May 10, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 00:00 UTC
Scheduled - As part of our regular maintenance and release cycle, we will be deploying an update to Engage on May 09, 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page:
https://knowledge.eptura.com/Engage/Whats_New/Eptura_Engage_Cloud
May 6, 12:51 UTC
May 9, 2026
May 8, 2026

No incidents reported.

May 7, 2026
Eptura Workplace - Scheduled Product Release Notification
Completed - The scheduled maintenance has been completed.
May 7, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 29, 14:07 UTC
Scheduled - Scheduled Release Date: May 7, 2026 UTC 3 AM (May 6th 10 PM CST)

As part of our regular maintenance and release cycle, we will be deploying an update to Eptura Workplace on May 7, 2026, at 3 AM UTC (May 6th, 10 PM CST). This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Workplace/App_Updates
Apr 29, 14:06 UTC
Eptura Asset Scheduled Release Notification May 7th 2026
Completed - The scheduled maintenance has been completed.
May 7, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 03:30 UTC
Scheduled - As part of our regular maintenance and release cycle, we will be releasing the update to Eptura Asset on May 7th 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Asset/Product_Updates
Apr 30, 14:00 UTC
May 6, 2026
Eptura Visitor - S2 - Not able to print or download badge from the web dashboard
Postmortem - Read details
May 15, 17:15 UTC
Resolved - The issue affecting badge printing and downloading from the Eptura Visitor web dashboard has been resolved.
A hotfix was successfully deployed, and we have continued monitoring the system to confirm stability. Badge printing and badge downloads are now working as expected.
Thank you for your patience.
May 6, 12:09 UTC
Monitoring - A hotfix has been identified, developed, and deployed.
Our engineering team is actively monitoring the system to confirm stability. If you continue to experience issues with badge printing or downloading, please reach out to our support team.
We will provide further update once we have confirmed full resolution.
Thank you for your patience.
May 6, 09:56 UTC
Investigating - We are investigating an issue where some customers are unable to print or download badges from the web dashboard. When attempting to print, an error is displayed, and when attempting to download a badge, no file is generated. We understand this may be disrupting day‑to‑day operations for teams that rely on badge access.

This issue affects customers using the Web dashboard to print or download badges.

Our engineering team is actively reviewing the issue to identify the root cause and determine the appropriate fix. We are also assessing whether a temporary workaround is available that can be safely shared with customers.

At this time, no action is required from customers. We will provide another update at 11:30 AM UTC.

Thank you for your patience while we work towards resolution.
May 6, 07:24 UTC
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