Update - Serraview
Eptura has removed any publicly facing PHP impacted resources and applied patches where patches are available. We leverage CSPM and continuous external penetration testing to monitor our attack surface and are following the PHP security advisory closely. We do not have any internet reachable exposures at this time.
We continue to work with third-party vendors and monitoring their updates for available patches. Where patches are available they have already been applied. As stated above, we have no internet reachable exposure related to this issue and are monitoring that posture in an ongoing manner.
Oct 23, 2026 - 18:43 UTC
Eptura has removed any publicly facing PHP impacted resources and applied patches where patches are available. We leverage CSPM and continuous external penetration testing to monitor our attack surface and are following the PHP security advisory closely. We do not have any internet reachable exposures at this time.
We continue to work with third-party vendors and monitoring their updates for available patches. Where patches are available they have already been applied. As stated above, we have no internet reachable exposure related to this issue and are monitoring that posture in an ongoing manner.
Oct 23, 2026 - 18:43 UTC
Monitoring - Eptura has now implemented the available mitigations for Serraview to address the identified PHP vulnerabilities and mitigate potential exposure. At this time, we have no indication of compromise or customer impact.
Applicable security patches will be evaluated and applied as they become available. We continue to actively monitor the environment for any potential exposure and will take further action as necessary.
Oct 22, 2026 - 10:33 UTC
Applicable security patches will be evaluated and applied as they become available. We continue to actively monitor the environment for any potential exposure and will take further action as necessary.
Oct 22, 2026 - 10:33 UTC
Update - Eptura continues to actively respond to the critical PHP vulnerabilities impacting PHP and certain PAN-OS components. For Serraview, we have implemented available mitigations to reduce exposure, including removing any high-risk internet-facing resources from external accessibility where feasible. At this time, we have no indication of compromise.
The applicable PAN-OS security patches are not yet available from Palo Alto Networks. Once those updates are released, Eptura will promptly evaluate and deploy them based on our assessment of risk, exposure, and operational impact.
We will communicate any required maintenance window in advance. In the interim, we continue to monitor the environment, scan for potential exposure, and follow vendor and CISA guidance as it becomes available.
Oct 21, 2026 - 20:16 UTC
The applicable PAN-OS security patches are not yet available from Palo Alto Networks. Once those updates are released, Eptura will promptly evaluate and deploy them based on our assessment of risk, exposure, and operational impact.
We will communicate any required maintenance window in advance. In the interim, we continue to monitor the environment, scan for potential exposure, and follow vendor and CISA guidance as it becomes available.
Oct 21, 2026 - 20:16 UTC
Investigating - We are actively monitoring the recently disclosed PHP vulnerabilities (details here: https://www.huntress.com/blog/php2shell-leaked-critical-php-vulnerabilities) and have completed an initial assessment using our Cloud Security Posture Management tooling to inventory our PHP installations, with a focus on identifying internet-reachable exposures. This advisory applies to Serraview, which utilizes PHP as part of its technology stack.
The critical PHP vulnerabilities, CVE-2026-109618 and CVE-2026-109619, are scheduled to be addressed through an official PHP security update being released on October 21, 2026. Consistent with vendor and industry guidance, we plan to deploy the official security update to affected Serraview environments once it is available and validated.
At this time, we have not identified any customer impact related to these vulnerabilities and continue to closely monitor the situation.
Customer Action: Beginning October 21, 2026, customers should plan for a maintenance window to support deployment of the PHP security update to Serraview environments and any required validation activities.
Oct 21, 2026 - 16:35 UTC
The critical PHP vulnerabilities, CVE-2026-109618 and CVE-2026-109619, are scheduled to be addressed through an official PHP security update being released on October 21, 2026. Consistent with vendor and industry guidance, we plan to deploy the official security update to affected Serraview environments once it is available and validated.
At this time, we have not identified any customer impact related to these vulnerabilities and continue to closely monitor the situation.
Customer Action: Beginning October 21, 2026, customers should plan for a maintenance window to support deployment of the PHP security update to Serraview environments and any required validation activities.
Oct 21, 2026 - 16:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 2026 - 00:00 UTC
Oct 24, 2026 - 00:00 UTC
Scheduled - Scheduled Release Date: October 24th, 2026
As part of our regular maintenance and release cycle, we will be deploying an update to Eptura Engage Cloud on October 24th, 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.
You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.
If you would like to know what is coming in this release, please refer to the 'What's New' page: https://knowledge.eptura.com/Engage/Whats_New/Eptura_Engage_Cloud/October_2026_Eptura_Engage_Cloud_Product_Release
Oct 24, 2026 00:00 - Oct 25, 2026 16:00 UTC
As part of our regular maintenance and release cycle, we will be deploying an update to Eptura Engage Cloud on October 24th, 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.
You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.
If you would like to know what is coming in this release, please refer to the 'What's New' page: https://knowledge.eptura.com/Engage/Whats_New/Eptura_Engage_Cloud/October_2026_Eptura_Engage_Cloud_Product_Release
Oct 24, 2026 00:00 - Oct 25, 2026 16:00 UTC
Eptura Advisory: PHP Vulnerability Disclosure Archibus, Eptura Asset, Eptura Engage, Eptura Visitor, Eptura Workplace, SpaceIQ, Teem
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Update - Eptura has removed any publicly facing PHP impacted resources and applied patches where patches are available. We leverage CSPM and continuous external penetration testing to monitor our attack surface and are following the PHP security advisory closely. We do not have any internet reachable exposures at this time.
We continue to work with third-party vendors and monitoring their updates for available patches. Where patches are available they have already been applied. As stated above, we have no internet reachable exposure related to this issue and are monitoring that posture in an ongoing manner.
Oct 23, 2026 - 18:45 UTC
We continue to work with third-party vendors and monitoring their updates for available patches. Where patches are available they have already been applied. As stated above, we have no internet reachable exposure related to this issue and are monitoring that posture in an ongoing manner.
Oct 23, 2026 - 18:45 UTC
Update - Eptura continues to actively monitor the recently disclosed PHP vulnerabilities. We are scanning our environments for potential exposure and taking appropriate steps to reduce internet-reachable exposure. At this time, we have no indication of compromise or customer impact. We will apply applicable security updates as they become available.
Oct 22, 2026 - 10:26 UTC
Oct 22, 2026 - 10:26 UTC
Monitoring - Eptura continues to actively monitor the recently disclosed PHP vulnerabilities. We are scanning our environments for potential exposure and taking appropriate steps to reduce internet-reachable exposure. At this time, we have no indication of compromise or customer impact. We will apply applicable security updates as they become available.
Oct 21, 2026 - 20:55 UTC
Oct 21, 2026 - 20:55 UTC
Update - Eptura continues to actively monitor the recently disclosed PHP vulnerabilities. We are scanning our environments for potential exposure and taking appropriate steps to reduce internet-reachable exposure. At this time, we have no indication of compromise or customer impact. We will apply applicable security updates as they become available.
Oct 21, 2026 - 20:50 UTC
Oct 21, 2026 - 20:50 UTC
Investigating - We are actively monitoring the recently disclosed PHP vulnerabilities (details here: https://www.huntress.com/blog/php2shell-leaked-critical-php-vulnerabilities) and have completed an initial assessment using our Cloud Security Posture Management tooling to inventory our PHP installations, with a focus on identifying internet-reachable exposures.
The critical PHP vulnerabilities, CVE-2026-109618 and CVE-2026-109619, are scheduled to be addressed through an official PHP security update being released on October 21, 2026. Consistent with vendor and industry guidance, we plan to deploy official security updates to affected resources once they become available and are validated.
At this time, we have not identified any customer impact related to these vulnerabilities and continue to closely monitor the situation.
Oct 21, 2026 - 16:39 UTC
The critical PHP vulnerabilities, CVE-2026-109618 and CVE-2026-109619, are scheduled to be addressed through an official PHP security update being released on October 21, 2026. Consistent with vendor and industry guidance, we plan to deploy official security updates to affected resources once they become available and are validated.
At this time, we have not identified any customer impact related to these vulnerabilities and continue to closely monitor the situation.
Oct 21, 2026 - 16:39 UTC
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Eptura Workplace Scheduled Maintenance – France Production Environment Oct 25, 2026 05:30-11:30 UTC
Eptura Workplace Scheduled Maintenance – France Production Environment
Start Time: Sunday, October 25, 2026, at 05:30 AM UTC
End Time: Sunday, October 25, 2026, at 11:30 AM UTC
We’d like to inform you that we will be performing scheduled infrastructure maintenance in the France production environment.
During this maintenance window, customers may experience brief service interruptions. The maintenance will be performed in stages to minimize disruption, and our team will closely monitor the environment throughout the activity.
We appreciate your patience and understanding while we complete this maintenance.
Posted on Oct 19, 2026 - 21:25 UTC
Start Time: Sunday, October 25, 2026, at 05:30 AM UTC
End Time: Sunday, October 25, 2026, at 11:30 AM UTC
We’d like to inform you that we will be performing scheduled infrastructure maintenance in the France production environment.
During this maintenance window, customers may experience brief service interruptions. The maintenance will be performed in stages to minimize disruption, and our team will closely monitor the environment throughout the activity.
We appreciate your patience and understanding while we complete this maintenance.
Posted on Oct 19, 2026 - 21:25 UTC